Our Policies

Terms & Conditions

New Year’s Surprise. The Five Alls, The Bull Hotel and The Plough Inn
Your New year’s lucky Number – Everyone’s a Winner
Prizes are based when you order a minimum two course al a carte meal (bar snacks and set menus are not included) and for a maximum of two guests per prize. Only one lucky number can be
presented per booking for a table of two guests.
Lucky numbers are not redeemable for cash.
You must bring the card with your lucky number to claim your prize.
Lucky numbers cannot be used in conjunction with other offers.
Dine at any of our three pubs between January 3rd and February 28th, Lucky Numbers cannot be presented on February 14th in all three pubs and January 17th and February 21st at The Bull Hotel.

Wine Winner at The Five Alls, The Bull Hotel and The Plough Inn
Your Wine Winner lucky number – Everyone’s a winner
You may present your wine winner lucky number when you order a minimum two course a la carte lunch or dinner for two diners (bar snacks and set menus are not included)
If the value of your bottle is less than you have won, change will not be given
Wine winner lucky numbers are not redeemable for cash
You must bring the card with your lucky number to claim your prize
You may not use your lucky number in conjunction with other offers
Dine at any of our three pubs between January 3rd and February 28th, Lucky Numbers cannot be presented on February 14th in all three pubs and January 17th and February 21st at The Bull Hotel.

Terms & Conditions

Check in at The Plough is between 4pm and 10pm. We are able to check in guests outside these times but only with prior notification. Although we do our best to accommodate all arrivals, it is the guest’s responsibility to advise us of an arrival outside the check-in time frame. Check out on the day of departure is 11am.

We provide bathroom toiletries from Ren for guests to use during their stay. If, for some reason, they do find a way into your bags on departure, a charge of £35.00 per bottle will be made to your credit card.

Room keys; please leave room keys at reception when going out for the day and at check out. Lost keys will be charged at £20.00

An additional cleaning cost will be applied in the event of damage to linen and or furnishings. Any additional damage to property within The Plough will be at the cost of the guest.

Single Occupancy
We have one single room at The Plough (room 2) our double rooms don’t offer a single occupancy tariff.

Room bookings
All rooms without exception are paid for in full at time of booking.

Room cancellation policy
The Plough requires three days’ notice prior to arrival to be entitled to a full refund. With two days’ notice prior to arrival we are happy to move you’re booking to an alternative date. After this point you lose all entitlement.

Group and Festive bookings
(e.g. Christmas, Easter, New Year, RIAT etc)

We require 21 days’ notice of cancellation or part cancellation or any change to the dates of the original booking. All rooms are paid in full at the time of booking. This also applies to group bookings.

Accepted Credit Cards
Accepted credits cards are Visa, Mastercard and Amex. Unfortunately, we will not be accepting Diners International.

Credit card details are entered on a secured page on the eviivo.com booking system. They are transferred using SSL or another technology, depending on what applies.

Breakfast
The room rate includes VAT and breakfast, which comprises of tea or coffee, fresh juices, toast, pastries and conserves, fresh fruit, preserved fruit, porridge, cereals, charcuterie and cheeses. A menu of cooked breakfast items will also be offered.

Dining
We recommend a reservation is placed for lunch and dinner, especially during busy periods and in particular at the weekends at the time of booking your room. Booking a room does not automatically guarantee a table in the dining room.

For lunch or dinner reservations for groups, the maximum size table is for 16, for larger parties we suggest contacting our sister Hotel, The Bull Hotel at Fairford, where there is a function room ‘The Bull Room’. Please call the team at the Bull Hotel to discuss dining options, room hire and menus 01285712535.

Restaurant Reservations Cancellation Policy
As hosts and restaurateurs we strive to make the process of booking a table with us as simple as possible. Unfortunately, recent experiences have made it necessary for us to introduce a cancellation policy; for parties above eight people, we now ask for credit card details to secure all restaurant bookings. You can cancel your reservation up to 72 hours prior to your booking time. For late cancellations and no-shows, you may incur a £10 fee per person, should we be unable to sell your table to other diners. During festive periods, the cancellation policy is 21 days prior to your booking.

Service Charge
Service charge is at the diner’s discretion. For tables of eight or more a 10% discretionary service charge is added to the final bill.

Bringing Your Own Wine
Guests wishing to bring their own wine to consume in the restaurant may do so by prior consultation with The Plough manager.

Bringing Children
There are no family rooms, booking children into rooms without parental supervision is at the risk of the parents.
All of the bedrooms have ensuite shower rooms, with the exception of room 3 that has a bath and no shower.
Cots for babies are not provided by the Plough, please feel free to bring your own travel cots

Smoking
We have two open gardens located in the front and side of the Inn for those who wish to smoke tobacco. All internal areas of The Plough are non-smoking.

Car Parking
There is no onsite parking at The Plough. Parking spaces can be found in the village situated outside The Plough, Please be mindful not to block access to the village houses. Parking is at your own risk.

Dogs
There are no dog friendly rooms available at The Plough.

We welcome dogs in our bar, however we are not permitted to have dogs in the dining rooms.

 

Accessibility for disabled patrons

Before you arrive
We always encourage telephone enquiries so that we can discuss your requirements before you arrive. Our staff are happy to assist anyone with mobility problems or in a wheelchair.

Car Parking
Disabled parking spaces can be arranged with prior notice, please call 01367253543 and speak to the manager on duty.

Restaurant
We are happy to book tables in the most accessible part of our bar and dining room area for wheelchair users. Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary requirements.
Our menu is printed and can be verbally presented or provided in larger print if required. The restaurant area is not well-lit.
There is ample moveable seating and if needed we have chairs without arms.

Bedrooms
All of the bedrooms at The Plough are accessed via stairs, being a listed building there is no lift access to the rooms and we feel are not suited to wheelchairs.

Cloakrooms 
Unfortunately we Have no baby changing or disabled facilities at the Plough.

The Plough has two sister country inns, The Five Alls at Filkins info@thefiveallsfilkins.co.uk and The Bull at Fairford info@thebullhotelfairford.co.uk The Five Alls at Filkins have garden
ground floor rooms that we feel are suitable for wheelchair users.